A DIFFERENT SPEED LLC (“we”, “us”, “our”) operates this website and provides freight transportation services. This policy explains what information we collect, how we use it, and how we protect it.
Information we collect
- Business contact information: name, company name, job title, business email address, business phone number and mobile phone number.
- Freight and shipment information: pickup and delivery locations, appointment times, load and reference numbers, and related documentation.
- Records of communications with us, including phone calls, text messages and email correspondence.
We do not knowingly collect information from children.
How we use information
- To book, dispatch, track and deliver freight.
- To communicate with brokers, shippers, consignees and business partners about loads in progress.
- To send operational text messages about shipments, as described in our terms and conditions.
- To meet legal, regulatory, insurance and safety obligations that apply to motor carriers.
- To maintain business records, including recorded phone calls, for quality, training and dispute resolution.
Call recording
Calls to and from our company lines may be recorded. Where a call is recorded, a recorded announcement is played at the start of the call. Recordings are retained for a limited period and used only for quality assurance, training, safety investigations and the resolution of claims or disputes.
Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
- With shippers, brokers, consignees and other parties directly involved in a shipment.
- With service providers who support our operations, such as our telephone and dispatch software providers, under confidentiality obligations.
- With insurers, legal counsel and regulators where required.
- Where required by law, subpoena or court order.
We do not sell personal information, and we do not share personal information with third parties for their own marketing purposes.
Data retention and security
We keep information for as long as it is needed for the purposes described above and to meet legal and regulatory requirements. We use reasonable administrative and technical safeguards to protect the information we hold.
Your choices
You may ask what information we hold about you, ask us to correct it, or ask us to stop contacting you. To opt out of text messages, reply STOP to any message from us. For any other request, contact us at info@adspeedllc.com.
Changes to this policy
We may update this policy from time to time. The date above shows when it was last revised.
Contact
A DIFFERENT SPEED LLC, 10330 Randall Ave, Aurora, IN 47001. Email info@adspeedllc.com, phone (812) 356-6515.